70+ Most Asked ServiceNow Interview Questions and Answers (2026 Guide) in hindi
Sunday, February 8, 2026
Introduction
ServiceNow has become one of the most in-demand cloud-based platforms for IT Service Management (ITSM), IT Operations Management (ITOM), HR Service Delivery, and digital workflows. As more enterprises adopt ServiceNow to automate business processes, the demand for skilled ServiceNow professionals—Admins, Developers, and Consultants—continues to grow in 2026.
Whether you are a fresher, experienced professional, or preparing for a ServiceNow Admin/Developer interview, this guide covers 70+ most frequently asked ServiceNow interview questions with clear answers. These questions are based on real interview patterns and are updated according to the latest ServiceNow releases.
Basic ServiceNow Interview Questions
1. What is ServiceNow?
ServiceNow is a cloud-based platform that provides digital workflows to automate IT, employee, and customer processes. It helps organizations manage incidents, problems, changes, assets, and services efficiently using a single system of record.
2. What is ITSM in ServiceNow?
ITSM (IT Service Management) in ServiceNow refers to managing IT services using best practices like ITIL. Core ITSM modules include Incident, Problem, Change, Request, and Knowledge Management.
3. Is ServiceNow a SaaS or PaaS?
ServiceNow is primarily a PaaS (Platform as a Service) that also delivers SaaS-based applications such as ITSM, ITOM, and HRSD.
4. What is a ServiceNow Instance?
A ServiceNow instance is a single environment with a unique URL where users can access applications, configure workflows, and store data.
5. What are the different ServiceNow instances?
Developer Instance
Personal Developer Instance (PDI)
Production Instance
Sub-production Instances (Dev, Test, QA, UAT)
ServiceNow Admin Interview Questions
6. What is an Application in ServiceNow?
An application is a group of modules that perform related business functions, such as Incident Management or Change Management.
7. What is a Module?
A module is a menu item that opens a specific page or functionality in ServiceNow, like “Create New Incident”.
8. What is a Table in ServiceNow?
A table stores data in rows and columns. Every record in ServiceNow is stored in a table (for example, Incident table: incident).
9. What is a Dictionary Entry?
A dictionary entry defines a field’s properties, such as data type, length, default value, and reference table.
10. What is ACL in ServiceNow?
ACL (Access Control List) controls who can read, write, create, or delete records in ServiceNow.
11. What are Roles in ServiceNow?
Roles define permissions assigned to users. Examples include admin, itil, and catalog_admin.
12. What is a Business Rule?
A Business Rule is server-side logic that runs when a record is inserted, updated, deleted, or queried.
ServiceNow Developer Interview Questions
13. What is GlideRecord?
GlideRecord is a JavaScript API used to interact with ServiceNow database tables.
14. What is Client Script?
Client Scripts run on the client side and execute in the browser to control form behavior.
15. Types of Client Scripts?
onLoad
onChange
onSubmit
onCellEdit
16. What is Script Include?
A Script Include is reusable server-side JavaScript code that can be called from other scripts.
17. Difference between Client Script and Business Rule?
Client Scripts run in the browser, while Business Rules run on the server.
18. What is UI Policy?
UI Policy dynamically controls form fields without scripting (mandatory, read-only, visible).
19. What is UI Action?
UI Action adds buttons, links, or context menu actions to forms or lists.
20. What is Update Set?
An Update Set captures configuration changes and moves them between instances.
ITIL & ITSM Process Questions
21. What is Incident Management?
Incident Management restores normal service operation as quickly as possible.
22. What is Problem Management?
Problem Management identifies root causes of incidents and prevents recurrence.
23. What is Change Management?
Change Management ensures controlled changes with minimal risk to services.
24. What is a Change Advisory Board (CAB)?
CAB reviews and approves significant changes to reduce risk.
25. What is Request Fulfillment?
Request Fulfillment handles service requests such as software or hardware access.
Advanced ServiceNow Interview Questions
26. What is CMDB?
CMDB (Configuration Management Database) stores information about configuration items (CIs) and their relationships.
27. What is a CI?
A Configuration Item is any component that needs to be managed to deliver IT services.
28. What is Discovery in ServiceNow?
Discovery automatically identifies devices and applications in an IT environment.
29. What is Event Management?
Event Management monitors events from infrastructure and alerts teams about issues.
30. What is Service Catalog?
Service Catalog is a portal where users request services and products.
Integration & Automation Questions
31. What is REST API in ServiceNow?
REST API allows ServiceNow to integrate with external applications.
32. What is SOAP?
SOAP is an XML-based messaging protocol used for integrations.
33. What is Flow Designer?
Flow Designer is a low-code tool used to automate processes without scripting.
34. What is Workflow Editor?
Workflow Editor automates multi-step processes using activities and transitions.
35. Difference between Workflow and Flow Designer?
Workflow is legacy; Flow Designer is modern, scalable, and recommended.
Reporting & Performance Questions
36. What is a Report in ServiceNow?
Reports display data visually using charts, lists, or dashboards.
37. What is a Dashboard?
A Dashboard combines multiple reports and widgets for quick insights.
38. What is SLA?
SLA (Service Level Agreement) defines response and resolution targets.
39. What is Performance Analytics?
Performance Analytics tracks KPIs over time using trends and scores.
Security & Data Questions
40. What is Data Policy?
Data Policy enforces data rules at the database level.
41. What is Encryption in ServiceNow?
ServiceNow supports data encryption at rest and in transit.
42. What is Impersonation?
Admins can impersonate users to troubleshoot issues.
ServiceNow Release & Upgrade Questions
43. What are ServiceNow releases?
ServiceNow provides bi-annual releases like Tokyo, Utah, Vancouver, and future 2026 releases.
44. What is Upgrade Best Practice?
Test in sub-prod, review skipped records, and validate customizations.
Scenario-Based Questions
45. How do you make a field mandatory dynamically?
Using UI Policy or Client Script.
46. How do you restrict user access to a table?
Using ACLs and roles.
47. How do you debug scripts?
Using gs.log(), Debug Business Rule, and Script Debugger.
HRSD & CSM Questions
48. What is HR Service Delivery?
HRSD automates HR processes like onboarding and case management.
49. What is Customer Service Management?
CSM helps manage customer issues and support cases.
Freshers-Focused Questions
50. Do you need coding for ServiceNow?
Basic JavaScript is enough; many features are low-code.
51. Is ServiceNow a good career in 2026?
Yes, ServiceNow professionals are highly paid and in demand globally.
Certification & Career Questions
52. What certifications are available?
CSA (Certified System Administrator)
CAD (Certified Application Developer)
CIS (ITSM, HR, CSM)
53. How to prepare for ServiceNow interviews?
Hands-on practice, real-time projects, and understanding ITIL concepts.
Rapid-Fire Interview Questions (54–70)
What is
sys_id?What is Reference Field?
What is Transform Map?
What is Import Set?
What is MID Server?
What is Scoped Application?
What is Global Application?
What is Dictionary Override?
What is Data Lookup Rule?
What is Order Guide?
What is Catalog Item?
What is Record Producer?
What is Scheduled Job?
What is Domain Separation?
What is Virtual Agent?
What is Predictive Intelligence?
What is Now Platform?
Conclusion
ServiceNow continues to dominate the enterprise workflow automation market in 2026, making it an excellent career choice. Mastering these 70+ most asked ServiceNow interview questions and answers will help you confidently crack interviews for Admin, Developer, and Consultant roles.